Securus Technologies: Setting Itself Apart In The Prison Communications Industry

Securus Technologies is a company that takes pride in the services that it offers. The company is one of the largest prison communications providers in the entire country. The company is known for its high efficiency when it comes to the services that it provides. Securus Technologies has been in the business of communications for an extremely extended period of time. They have offered their communications to thousands of customers all over the country. But Securus Technologies does not only offer inmate communication services to prisons inside America but outside as well. The company takes pride in being one of the leading service providers in the country and has given a tough competition to others in the field who try to compete with them.


In 2008, Securus Technologies went under a big shift when they merged with T-Netix, which was one of the top communications providers in the entire country. This merger proved to be extremely good for the company and stemmed their position in the industry. The merger was streamlined by Rick Smith, who currently works as the CEO of the enterprise. When it was time to pick a leader, he was seen as the best fit because he knew so much about the company and worked so hard to get it to where it is today.


Securus Technologies, through the numerous services that they provide, was able to establish a superior quality of prison services. They know how important having good communication can be, which is why they try their best to offer nothing short of the very best services. Right from video calls to voice calls, the company offers it all. They also help judicial institutes by providing them with inmate monitoring services so that they can keep track of the conversations that go on between the inmates and their loved ones.


Securus Technologies – Innovating And Developing Technology To Provide Better Services To Prisoners And Law Enforcement Agencies

For many years, Securus Technologies has been on top in the prison telecommunication industry, and it aims to stay there for a long time to come. It is because the company continues to add new products and services to its portfolio and ensures it provides unmatched customer service to its clients.



The company has from the very beginning focused on research and development and has invested millions for it to innovate and develop new products that provide better service to the customers. The company also won the Gold Stevie Awards recently, which is one of the top corporate awards globally. It beat over 2,300 companies from around the globe from different industries to bag that prize, which reflects the standards company has set internally to serve its customers attentively and responsively.



Securus Technologies aims to help the inmates as well as the law enforcement agencies by bringing them the best the technology has to offer. It has over 600 patents on its name and much more added at regular intervals as the research and development continue to a fast rate. The services of the company reach out to 1,200,000 inmates across the country, and more than 3,450 public safety and law enforcement agencies use the products and services offered by Securus.



Securus Technology is highly confident about the products and services it provides, and it is reflected in the press release it recently published online. In the press release, there were many comments and letters quoted of the firm’s customers, who are delighted to be able to use the technology, products, and services offered by Securus. The company also used the press release as an opportunity to invite the customers and the investors, past and present, to its highly advanced technology center in Dallas, Texas. It also serves as the company’s headquarters.


Securus Manages To Build Trust In Difficult Climate, Receives BBB Accreditation

Securus Technologies has recently achieved accreditation by the Better Business Bureau. It is a hallmark of achievement for a company that deals with a very difficult customer base. Securus Technologies is a telecommunications company that provides services exclusively to prisons and jails across the country. The company’s customers are prisoners and their loved ones all across America.


One of the bullet points for BBB accreditation is building trust. Securus has managed to build trust with their customers in a very difficult climate. To understand how difficult this climate can be, you must first understand how these telecommunications companies come to do business with prisons and jails.


Third-party telecommunications companies flight to score exclusive government contracts. These contracts make the company the sole provider of telephone and Internet services to a prison facility. Many of the companies include something called a commission in the bid for the contract. Commissions are kickbacks to the prison and the state government from the profits made off of the telecommunications services. Inferior telecommunications companies, such as Global Tel-Link, pass the cost of the commission on to the prisoner and their families. In order to capitalize as much as possible on the government contract, Global Tel-Link hires a bare-bones staff and emphasizes customer service. After all, Global Tel-Link’s customers have no choice.


Securus manages to build trust even as they hold a monopoly on telecommunications services to a particular facility. The company provides the largest customer call center in the industry that is capable of handling over 2 million calls per month. The company offers a better product with available video chat services. And the telecommunications company’s fees remain reasonable. The fact that this company takes the high road when other companies take advantage of the same situation should be recognized. The BBB accreditation does just that.


Securus Defends Their Integral Portfolio against False Allegations by GTL Concerning the Pending Lawsuit

Securus Technologies is a communication company based in Austin, Texas, serving over 3450 prisons and other correctional facilities spread in North America and holding more than 1.2 million inmates. The company provides biometric analysis services, research services, emergency management services, public data, self-service forums for prisoners, communication and data management services and regulation of the products and services offered. Its main aim is to connect inmates with their friends and families under the federal law.


The trusted, and fast growing company acquired JPay and extended its services to provide payments, tablets and email services to an additional 33 facilities as announced in 2015.


Recently, Securus corrected information that was provided by It.The initial report released by GTL on June 7th was deemed inaccurate and misleading to the public by Securus in some instances, briefly:

  1. GTL alleged that they had received permission from the United States Patent Trial and the Appeals Board to seek compensation from Securus due to the reasons stated in the lawsuits presented in the Texas Federal Court. Securus pointed out that the claims are invalid since the lawsuit was overdue and they were seeking to acquire a rehearing date on the patent.
  2. Securus corrected that GTL does not own a security feature that enables prison staff to monitor visits as GTL had claimed. They also added that PTAB had declined to assess the 55 claims protecting the GTL technology.
  3. Securus also noted that the rehearing days would not be in a few months, as GTL had stated in their report. They explained that they are confident in the decision that the court will make through the analysis of a jury.


Richard A. Smith stated that Securus would continue to logically and factually defend their stand and outstanding portfolio.

Sharing Every Day Business Details With My Partner On Securus

Sharing every day business details with my partner on Securus is the best thing we can do while he is still in jail. It is something that we had to plan when he got his DUI, but it really works for us. The visiting hours make it easy for us to make Securus business calls, and they let us talk in real time and over video. He has given me input on things that need to get done, and it is great that Securus has helped us keep everything going.


I feel pretty confident that our business will do just fine because it is a business that is based on the ideals that we set up when we started.  We knew the only way to do that was to stay in contact when he did his short prison term, and then we he can jump right back into the business when he gets out. I have planned to pick him up after his release, and I have planned what we are going to be doing when he gets out.


 Securus is making it much easier for me to talk to my business partner, and I have also been able to hold a call with all the people who work in the office. We are unified as one team, and we are going to keep supporting him through Securus while he is in jail. I am proud of the work we have done, and I am thankful for the Securus people who made it possible in the first place.

Securus Video Visitation – Everyday from Securus Technologies on Vimeo.